For any unused products, please apply for a refund via the official website.
Refunds will not be accepted once the product (ticket) has been redeemed or used.
The system does not support order modifications. To change the number of attendees, please cancel the order and place a new one.
Electronic tickets purchased on this website must be used within the valid period specified for each ticket. No refunds will be given for expired tickets. If the ticket is still within the valid period and you wish to apply for a refund, please follow the steps below on this website.
Refund Application Process:
Log in and go to “Member Center”; if you checked out as a guest, please click “Guest Order.”
Navigate to the “My Orders” page.
Locate the order you wish to request a refund for.
Click the “Request Refund” button to complete the refund application for that order.
Welcome to the National Railway Museum Ticketing Website
This service is provided in accordance with the terms and conditions herein (hereinafter referred to as "these Terms"). By using this service, you acknowledge that you have read, understood, and agreed to be bound by all the contents of these Terms. If you do not agree, please do not use this service. Additionally, certain features of this service may be governed by separate terms or related regulations depending on their nature. When you use those features, the corresponding terms or regulations shall be deemed part of these Terms.
Only natural persons aged 18 or older may register for this service. If you are under 18, you must obtain the consent of your legal guardian (such as a parent) before registering and using this service. Children under the age of 12 must use this service under the full supervision of a parent or guardian. Teenagers aged 12 to 18 should also obtain parental or guardian consent before using the service. By using or continuing to use this service, it is presumed that your parent or guardian has read, understood, and agreed to these Terms and any future amendments.
In addition to complying with these Terms, you agree to abide by all applicable laws and refrain from activities that may infringe the rights of others, including but not limited to:
Using someone else’s identity or falsifying identification information;
Providing false, incomplete, or misleading personal information;
Using forged, altered, illegally obtained, or unauthorized credit card numbers for transactions;
Uploading, posting, publishing, or storing materials that infringe upon others’ reputation, privacy, copyrights, intellectual property, or other rights;
Uploading, posting, or storing any content that is false, defamatory, offensive, threatening, indecent, encourages crime, or is otherwise unlawful;
Uploading, posting, or storing content containing viruses, malware, or code that may interrupt or damage hardware or software;
Disrupting or interfering with the operation of this service or collecting others’ personal data without consent;
Violating confidentiality obligations imposed by law or contract;
Engaging in any behavior deemed inappropriate by the service; and
Any other conduct in violation of the law.
To use this service, you agree to provide accurate, current, and complete personal information as prompted by the registration process, and to update such information as necessary. If any information is found to be inaccurate or misleading, the service may suspend or terminate your account. You will receive an account and password upon registration. These are non-transferable, and you are responsible for maintaining their confidentiality and all activities conducted under your account. You must notify the service immediately of any suspected unauthorized use or security breaches.
You retain ownership or authorization rights over any content you upload or provide to the service. By doing so, you grant the service the right to use, modify, publish, distribute, reproduce, or publicly display such content to the extent necessary for the provision of this service. This includes the right to sublicense. You guarantee that your content does not infringe upon the rights of third parties and agree to compensate the service for any resulting damages.
You agree that the service may, without prior notice, modify, restrict, temporarily suspend, or permanently discontinue any part of the service at any time. The service is not liable to you for any changes or termination of the service, and you are not entitled to any compensation.
After you complete an online purchase, an email notification will be sent acknowledging receipt of your order. This does not mean the transaction is finalized. The company reserves the right to accept or reject the order. Order status can be checked on the website. By completing a purchase, you agree to these Terms and the conditions stated on the website. You must promptly update any personal data such as address or phone number after ordering. Transaction records stored in the service's system shall prevail in the event of a dispute. Report any discrepancies immediately.
The service or its partners may provide links to third-party websites. These links do not imply any relationship with those parties. The service is not responsible for the content, availability, or reliability of external websites. You agree that the service is not liable for any damage resulting from your use of linked websites.
You understand and agree that this service and software are provided "as is" and "as available" without any warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. The service does not guarantee performance, speed, accuracy, or security. It also does not warrant that files are virus-free or error-free. You bear all risks associated with the use of this service. Advertisements and promotional content are provided by third parties, and the service does not guarantee the quality of the resulting transactions.
To the maximum extent permitted by law, the service shall only be liable for direct damages. It shall not be responsible for any indirect, incidental, consequential, or punitive damages. Total liability is limited to the amount you have paid for using the service.
To provide quality services, the service collects and processes personal data such as name, title, address, phone number, email, and account activity. Data is used within legal purposes and may be disclosed to authorities for legal or security reasons. Except as stated, personal data will not be shared without your consent. You have the right to access, correct, or delete your data by contacting the service.
All content on this service is protected by copyright. Unless otherwise permitted by law, you must obtain written permission before reproducing any content. Users are responsible for any copyright infringement. If you believe your copyright has been violated, submit the following to the service’s designated email:
Your contact information;
Proof of authorization to act on behalf of the copyright owner;
Identification of the infringed work and infringing content;
A good-faith statement regarding unauthorized use;
A declaration that the information provided is true under penalty of perjury.
You agree to indemnify the service and its agents or employees against any claims arising from your content, usage, violation of these Terms, or infringement of any rights. You are responsible for any resulting damages, including legal fees.
The service reserves the right to terminate your access for any reason, including inactivity or violation of these Terms. You agree that the service is not liable to you or any third party for such termination.
System interruptions may result in inconvenience, data loss, or other damages. It is recommended that you take protective measures. Except in cases of intentional misconduct or gross negligence, the service is not liable for any resulting damages.
These Terms constitute the entire agreement between you and the service. Interpretation and disputes shall be governed by the laws of the Republic of China (Taiwan), and the Taipei District Court shall have jurisdiction. Failure to enforce any provision shall not constitute a waiver. If any provision is deemed invalid, the remaining provisions shall remain in effect. The service may revise these Terms as needed and will post updates accordingly. Please review the Terms regularly. If you disagree with any revisions, discontinue use of the service.
Privacy Policy
Scope of the Privacy Policy
This Privacy Policy outlines how this website handles personally identifiable information collected when you use its services. The policy does not apply to links to other websites, nor does it apply to personnel not commissioned or managed by this website.
Collection, Processing, and Use of Personal Data
When you use services on this website, you may be asked to provide necessary personal data depending on the nature of the service. Your data will be processed and used only for the specified purpose; it will not be used for other purposes without your written consent.
When you use interactive features such as the service mailbox or surveys, we will retain the information you provide, including name, email address, contact details, and usage time.
During general browsing, the server automatically records relevant data such as your IP address, browser type, usage time, and browsing records, which are used solely for internal analysis to improve our services. These records will not be disclosed publicly.
To provide accurate services, we may conduct statistical and analytical processing on collected survey data. The results, presented in aggregated form, may be published for internal research or public information, without disclosing individual identities.
Data Protection
This website is equipped with firewalls, antivirus software, and other necessary security measures to protect your personal data. Only authorized personnel have access to your data, and all relevant personnel are bound by confidentiality agreements. Legal action will be taken in the event of any breach.
If services must be outsourced to third parties, strict confidentiality agreements will be enforced and compliance monitored.
External Links
This website contains links to other websites. When you follow these links, the privacy policy of this site no longer applies. Please refer to the privacy policies of the linked websites.
Sharing of Personal Data with Third Parties
This website does not share, exchange, rent, or sell your personal data to other individuals, organizations, private companies, or government agencies, except as required by law or contract.
Exceptions include but are not limited to:
With your written consent.
As required by law.
To prevent danger to your life, body, liberty, or property.
For statistical or academic research where data is anonymized and untraceable to specific individuals.
When your actions on the site violate terms of service or may harm other users or the website itself, and disclosure is needed for identification, contact, or legal action.
When beneficial to your rights and interests.
When contractors are commissioned to collect, process, or use your data, and are supervised accordingly.
In the event of a merger, acquisition, or transfer of website operations to a third party.
Use of Cookies
This website uses cookies to enhance service quality. You may set your browser to refuse cookies by adjusting privacy settings, but doing so may result in some website features not functioning properly.
Revisions to the Privacy Policy
The Privacy Policy may be updated as necessary. Any changes will be posted on this website.
II. Disclaimer
You expressly understand and agree that this service and software are provided “as is” and “as available,” with no warranties, express or implied, including but not limited to ownership, merchantability, fitness for a particular purpose, or non-infringement. You bear all risks associated with using the services and software.
All functionalities are provided as-is and may vary in performance, speed, completeness, reliability, security, or accuracy. No warranties are made.
We do not guarantee that the webpages, servers, or domains used by this service will be free from viruses or other harmful elements. We are not responsible for damages resulting from file transmission or storage failures, disconnections, or errors.
You agree that all data recorded during your use of the service is based on electronic records stored in our database, which shall be the standard in case of disputes or litigation.
You acknowledge that commercial advertisements or service promotions posted on this website are provided by advertisers or event organizers, and we merely serve as a medium for posting such content. We assume no responsibility for the transaction process or the services promoted.
Some jurisdictions may not allow the exclusion of specific warranties. To the fullest extent permitted by law, we disclaim all such warranties.
In order to provide you with the best personalized and real-time service, this website uses "cookies" to record and access your browsing information. By using this website, you are consenting to the use of cookies. For more information, please refer to Cookie Policy。